Helpdesk-as-a-Service

An easy and affordable way to address cloud app and IT needs

SmartSupport, from our partner AppDirect, gives you anytime access to responsive, dedicated technical support professionals to cover comprehensive software, hardware and connectivity issues.

Standard

Free

Included with purchase of every license from our App Marketplace

• Microsoft & Google support

  • Problem diagnosis and troubleshooting. Assistance with installation, setup and configuration. Managed escalations to Microsoft & Google.

• Support for cloud apps purchased on the AppDirect Marketplace

  • Account setup. Overview of core features and functionality.

  • Managed escalations to the provider.

• Marketplace support

  • Billing and application access support. License provisioning and assignment.

    Unlimited Users

Plus

$9.95/mo/user

• All the features of SmartSupport, along with:

• Support for third-party cloud apps

Premium

$14.95/mo/user

• All the features of SmartSupport Plus, along with:

• Devices & computer hardware

  • Support of your hardware such as laptops, tablets, mobile phones and peripherals, including third-party devices

• Operating system & malware

  • Data backup and transfer, browser configuration and optimization, virus and malware removal

• Connectivity

  • Access points and hotspots, wireless routers and modems